Common questions we usually get

Frequently Asked

Multiplex is a diversified Ugandan delivery platform operating across five divisions: construction and civil works (roads, buildings, quarry and asphalt), ICT and digital systems, revenue and mobility solutions, operations and maintenance, and strategic partnerships. We work with government, institutional, and private clients to plan, build, deploy, and sustain infrastructure and technology-enabled services.

Our divisions are connected, not separate. A road project may need drainage and asphalt from our construction team, a revenue system from our digital team, and long-term maintenance from our operations team. Clients get one accountable partner instead of coordinating multiple vendors — and it gives Multiplex a more resilient, diversified base for sustainable growth.

The Kampala On-Street Parking Management project is our leading public-sector case study — a technology-enabled revenue system covering parking sessions, electronic billing, payment reconciliation, and enforcement, built and supported end-to-end by our team.

We provide tiered support — from first-line local response to advanced technical support and, where needed, escalation to specialist OEM partners — backed by preventive maintenance, service monitoring, and structured knowledge transfer so clients aren't left without support after go-live.

Our track record of taking projects from planning through implementation and into long-term operations and maintenance — rather than exiting at handover. That end-to-end model builds trust with public-sector clients and creates durable, recurring relationships rather than one-off contracts.

Our projects are governed by documented project management, quality assurance (QA/QC), health and safety (HSE), and cybersecurity governance processes, alongside applicable tax, statutory, and regulatory compliance requirements.

Yes. While much of our proven experience is in public-sector and institutional delivery, our capabilities in construction, ICT, and operations apply equally to private businesses, developers, and commercial clients.

Yes. Where a project calls for proprietary technology or specialist engineering, Multiplex serves as the local delivery, integration, and support platform, working alongside international technology and OEM partners to combine global expertise with local execution.

Yes. We actively welcome joint ventures, strategic partnerships, and investment that support our growth across divisions — particularly opportunities to scale our technology-enabled revenue systems and expand our construction and materials capacity.

Reach out directly to our Managing Director, Mr. M. Ndege Bbosa, at mnbosa@multiplexholdings.com, and our team will follow up to discuss your project or partnership opportunity.

What Our Clients Say!

Consistent aggregate quality and reliable delivery schedules made Multiplex our preferred materials supplier for the project. In an industry where delays are common, they were the exception.

What impressed us most wasn't the initial delivery — it was how Multiplex stayed engaged afterward. Their maintenance team catches issues before we even notice them.

We needed a partner who could implement and then actually support our systems long after go-live. Multiplex's team has been responsive, technically sound, and easy to work with at every stage.

Multiplex delivered our road rehabilitation project on schedule and to a standard we hadn't seen from a local contractor before. Their site management and attention to drainage detail have already paid off through two rainy seasons with zero defects.

The parking management system Multiplex deployed transformed our revenue collection almost overnight — more transparency, fewer disputes, and a noticeable drop in unpaid sessions. It's the kind of practical innovation public agencies actually need..

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